SERENE TEAM APPLICATION

Welcome to Serene

Thank you for your interest in joining the Serene team.

Serene provides trusted non-medical concierge support services for seniors, active adults (55+), and families. Our mission is to bring peace of mind, meaningful connection, and elevated support through compassionate, professional service.

We are looking for individuals who are warm, dependable, respectful, professional, and committed to providing a true white glove experience.

POSITION APPLYING FOR

Please select the position you are applying for:

Client Care Coordinator

PRN Concierge Assistant

Administrative Support

Full Name

Phone *

Email *

City

State

Postal Code

Date of birth

Best time to contact you

Emergency Contact Information

Emergency Contact Full Name

Emergency Contact Phone Number

Relationship to Emergency Contact

EXPERIENCE & BACKGROUND

Describe your experience supporting seniors, families, or others in need, including personal caregiving experience if applicable.

Years of related experience:

0-1

1-3

3-5

Please describe your previous work experience and responsibilities.

Have you ever cared for a family member or loved one?

CERTIFICATIONS & TRAINING

Are you currently certified in any of the following?

If Other:

Are your certifications currently active?

Yes

Some are active

Not applicable

Are you willing to obtain CPR and Basic First Aid certification if hired?

Yes

Please upload any current certifications

Click to upload

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF

LANGUAGE PROFICIENCY

What languages do you speak?

If Other Language Spoken

Please describe your proficiency level:

AVAILABILITY

Please note:

All Concierge Assistants are hired as PRN (as-needed) team members. Hours and schedules may vary based on client demand, availability, and service needs. While additional hours may become available over time, hours are not guaranteed.

type of schedule are you looking for?

Flexible / PRN

Part-Time / PRN

Open to More Hours if Available

What days are you available?

What times are you available?

Are you willing to work holidays?

Which holidays are you willing to work?

If Other Selected

What is your ideal weekly schedule or desired number of hours?

TRANSPORTATION & REQUIREMENTS

Do you have reliable transportation?

Do you have a valid driver’s license?

Has your driver’s license ever been suspended or revoked?

Yes

If yes, please explain.

Are you comfortable driving:

Your own vehicle

A client’s vehicle

Both

Neither

Are you comfortable transporting clients in your vehicle if approved through Serene?

Do you currently maintain active auto insurance?

What cities, areas, or counties are you willing to work in?

Do you smoke or vape?

Do you have any allergies, medical conditions, or environmental sensitivities we should be aware of while scheduling or assigning clients? (Optional) If yes, please explain.

How far are you willing to travel for client visits?

Are you legally authorized to work in the United States?

Are you willing to complete a Level II background screening?

Please note:

If hired, proof of active auto insurance may be required before working with clients.

CONCIERGE SUPPORT QUESTIONS

Are you comfortable assisting with:

Are you comfortable working inside private homes?

Are you comfortable using mobile apps for scheduling and communication?

Are you comfortable working in homes with pets?

Do you have any pet allergies we should be aware of?

If yes, please explain: (Optional)

Are you comfortable assisting clients with:

Please note:

Serene provides non-medical concierge support services. Team members are not expected to perform heavy lifting, medical transfers, or physically demanding medical-care tasks unless otherwise licensed and specifically authorized.

Are you comfortable working with:

Are you comfortable being matched with:

Would you be comfortable serving as a travel companion or accompaniment assistant for clients when needed?

What types of travel support would you be comfortable assisting with?

Would you be open to occasional overnight assignments if discussed and agreed upon in advance?

Are there any environments or situations you would not feel comfortable working in? (Optional)

TECHNOLOGY COMFORT

How comfortable are you using the following?

(1 = Not Comfortable | 5 = Very Comfortable)

Smartphone Apps
GPS / Navigation
Messaging Platforms
Scheduling Systems
Video Calls

Are you comfortable learning and using the Serene app/platform for scheduling, communication, and client updates?

WHITE GLOVE SERVICE & BRAND FIT

What does “white glove service” mean to you?

Why do you want to join Serene?

What qualities make you a great fit for concierge-style support services?

Are you willing to represent the Serene brand in the most professional, warm, respectful, courteous, and helpful manner possible?

What does compassionate support mean to you?

ABOUT YOU

At Serene, we believe people matter. This section helps us get to know you beyond your resume and allows clients and families to learn a little more about the people supporting them.

Tell us about yourself.

What are some things you enjoy outside of work? (Optional)

Do you have children, pets, loved ones, or meaningful parts of your life you’d like to share? (Optional)

What are some of your hobbies or interests? (Optional)

Favorite activities or pastimes: (Optional)

Favorite music, movie, TV show, book, or sport: (Optional)

Dream travel destination: (Optional)

What is something unique about yourself? (Optional)

What is something you would like clients and families to know about you? (Optional)

Languages spoken: (Optional)

PHOTO & DOCUMENT UPLOADS

Upload Your Resume

Click to upload

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF

Upload Certifications (Optional)

Click to upload

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF

Upload a Professional or Friendly Recent Headshot (Required)

Click to upload

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF This photo will be visible to clients and families through your Serene profile.

Additional Photos (Optional)

You may upload additional photos that help us get to know you better, such as family, hobbies, or lifestyle photos if you feel comfortable doing so.

Click to upload

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF Photos may be visible to clients and families through your Serene profile.

APPEARANCE & UNIFORM POLICY

At Serene, we aim to maintain a polished, approachable, and professional appearance that reflects our brand standards and helps clients feel comfortable, respected, and supported.

Our appearance standards are designed to create a warm, elevated, and trustworthy experience for seniors, active adults, and families.

Team members are expected to:

· Wear approved Serene branded apparel while working

· Maintain clean, neat, and professional grooming

· Present themselves in a warm, respectful, polished, and professional manner

· Follow all appearance and dress code standards while representing the Serene brand

APPROVED ATTIRE

Approved bottoms include:

· Black work pants

· Khaki pants

· Black jeans

· Dark wash jeans

· Medium wash jeans

Jeans must:

· Be clean and professional in appearance

· Have NO holes, rips, tears, or distressing

· Be mid-rise or high-rise only

· Fit appropriately and professionally

· Not be overly tight, revealing, or sagging

FOOTWEAR POLICY

Approved footwear includes:

· Clean professional sneakers

· Neutral work shoes

· Supportive walking shoes

· Closed-toe professional flats

The following footwear is NOT permitted:

· Crocs

· Flip flops

· Slides

· High heels

· Open-toe shoes

· Dirty or excessively worn footwear

NOT PERMITTED

The following are not considered professional attire while representing Serene:

· Ripped or distressed clothing

· Low-rise jeans

· Pajama-style pants

· Athletic shorts

· Leggings without appropriate coverage

· Graphic or inappropriate clothing

· Clothing that is overly revealing or unprofessional

SHIRT SIZE

Acknowledgment

I understand and agree to follow Serene’s appearance and uniform standards while representing the company and serving clients.

PROFESSIONAL STANDARDS & POLICIES

HOW DID YOU HEAR ABOUT US?

FINAL QUESTION

Is there anything else you would like us to know about you?

SUBMIT APPLICATION

Thank you for applying to Serene.

We appreciate your interest in helping us provide thoughtful, trusted support to seniors, active adults, and families. If selected to move forward, a member of our team will contact you regarding the next steps in the hiring process.

Serene • Trusted Support for Seniors & Families

By checking this box, I consent to receive non-marketing text messages from Serene Senior Concierge a division of Serene Lifestyle Group, about Serene Job Application. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

By checking this box, I consent to receive marketing and promotional messages including special offers, discounts, new product updates among others, from Serene Senior Concierge a division of Serene Lifestyle Group at the phone number provided. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.